Welcome to X-Line Asset Management! It is our goal to help our customers buy and sell idle high technology manufacturing equipment. Whether via a negotiated sale or via one of our online auctions, both buyers and sellers can feel comfortable knowing we are working to make the experience a positive one. Please read below for questions or contact us with additional ones.

How To Bid: (the short version)
Read the Long Version
X-Line’s “The Dock”
Any items that you see listed on “The Dock” or under the “Inventory” tab are available via a negotiated sale. If an item interests you, please send us an email with questions or an offer and we will work with you to close the transaction.
Online Auctions
Placing bids on the X-Line auction is simple and can be fun! To bid on an item, simply enter your User ID and Password, the bid amount, and wait so see if your bid is a winning one! If you are new to X-Line and you don't have an account, prior to bidding you will be prompted to create an account. We do this in order to be certain that you if your bid is successful and you win the item, that we can process your order and get the appropriate removal instructions to you. Remember, all bids are non-cancelable and by placing a bid you agree to purchase that item at the posted bid price, so be certain that you want what you bid on!

To Place a Bid
1. Click on the desired product, existing customers can then enter user name, password, comments, bid amount and place their bid.
2. For new customers, we have a quick and easy form to fill out that will include the following: contact name and information, billing and shipping address' and payment information. You'll be able to select a User ID and Password, which you can use for all future bids. When selecting your user id and password you may use either letter or number characters. The system will accept either as long as they aren't in use by another registered bidder. Once your User ID and Password are issued, write them down and save them in a safe place, you will use these when you return to bid again. If you ever forget your user id or password, send us an email at: help@xlineassets.com and we will look them up and send them to you.
3. Click the SUBMIT BID button, you will be asked to review the bid information, enter any comments and place your bid!

Contact Information:
Physical Address:
1161 Ringwood Court, Suite 50
San Jose, CA 95131
Customer Service:
Phone Number: 408.717.4538
International: 408.717.4538
Fax: 270.573.8797
E-mail Address: Customer Service: help@xlineassets.com
Product/Misc. Questions: info@xlineassets.com
Problems with the web site: webmaster@xlineassets.com

Product Returns, Exchanges, & Refunds
Per our terms and conditions, all assets are sold “as is, where is” with no warranties or representations made on behalf of our sellers or X-Line Asset Management. It is the responsibility of the buyer to preview each asset prior to bidding.

HELP
If you can't find what you're looking for, don't know how to bid, don't have your password, or happen to have any other question, please email us at help@xlineassets.com.
We are here to help and love to hear your feedback!

X-Line Asset Management Privacy Statement
We do not sell, lease, or rent your email address, without your permission. We gather your E-mail address only when you offer it to us, and use it only when we need to contact you regarding your activity on our site.
If you would like to be removed from any of our mailing lists, simply E-mail, call, fax, or write us with your request.

Encryption Features of XLineAssets.com
XLineAssets.com takes advantage of the Secure Sockets Layer technology to transmit any sensitive data such as name and credit card information. The Secure Sockets Layer is the industry standard encryption method for transferring important data over the internet.

Frequently Asked Questions:
1. How will a winner be determined?
2. What is the Buyers Premium charged to each item?
3. When there are multiple bidders with the same bid price and someone bids a higher price, who is out bid?
4. When does the auction close?
5. Why isn't my bid showing up online?
6. Can I cancel or change a bid?
7. How will I know if I am a winner?
8. Who is responsible for shipping?
9. How do I change my account information?
10. Do you accept International customers?
11. Why won't my password work?
12. Are there different options for payment?
13. What is X-Line Asset Management’s wire transfer information?
14. Do I have to supply my credit card information online?
15. Are there any charges to open an account or place a bid?
1. How will a winner be determined?
An auction will begin with many lots offered at one time. When the auction closes, the highest bidders for each lot will win the available assets at their actual bid price plus a 15% Buyers Premium.
2. What is the Buyers Premium charged to each item?
The Buyers Premium is 15% for all assets purchased. This is a standard industry practice and will appear on your invoice like a tax.
3. When there are multiple bidders with the same bid price bidding for multiple items, and someone bids a higher amount who is outbid?
X-Line Asset Management rewards the earlier bidder, so the most recent bid will be dropped first.
4. When does the auction close?
X-Line auctions close by individual auction item. To view the closing time of an auction, refer to that individual auction page for details.
Each item will have a posted beginning closing time (such as Tuesday August 2, 2005 at 2:00 p.m.) at which time the "Going, Going…Gone" period begins. The auction will remain open past the posted closing time only if bidders are actively placing bids. This is akin to a live auction when the auctioneer shouts "going once, twice, . . ." at which time a bidder can put in a last second bid before the auction actually closes. The going, going gone phase lasts until there are no bids placed in a 5 minute span. You will know the Going, Going, Gone Phase has begun when you see the little birdie dancing at the top of the category page.
5. Why isn't my bid showing up online?
Refresh your browser and clear your Cache!! Many people have the cache set on their browser so that pages are saved to your computers hard drive. We therefore recommend setting your browser cache to "0", or click the "reload" button (Netscape Navigator & Communicator) or "refresh" button (Microsoft Internet Explorer) often. If you are viewing our site from AOL or CompuServe your browser may not always reload correctly, in this case we recommend using one of the above browsers during your AOL or CompuServe session.
6. Can I cancel or change a bid?
No, each bid is a binding contract to purchase that lot and this would be unfair to other bidders. Once you submit a bid, it cannot be cancelled. If your bid is successful, you will win the auction for that lot. If you do not pay for your invoice, X-Line Asset Management reserves the right to charge you $500.00 to cancel the invoice.
7. How will I know if I am a winner?
When the auction closes, you'll be notified by email if you have won with your winning bid and quantity won. An invoice will also be sent to you with final bid price, buyers premium and any applicable taxes. If you are a reseller with a valid reseller certificate, you can fax it to us at (270) 573-8797 and the taxes will be removed from your invoice. You can also check the “My Account” page to see what activity you have had.
PLEASE NOTE: no winning bid notifications will be sent by our email system until all of the auctions have closed, so if you think you won, be patient as some of the other auctions may have not closed, all notifications will be sent out at the close of ALL auctions.
8. Who is responsible for shipping?
The buyers are responsible for all rigging and shipping of the assets won. Once an invoice has been paid in full, X-Line will provide the buyer will the information on removal for the lots purchased. The buyer will bear all costs associated with removal of the equipment.
9. How do I change my account information?
To change any account information, simply select the Customer Profile page from the left column of the Auction and “The Dock” sites. You will need your user id and password to access this page.
PLEASE NOTE: you must get changes in before the close of an auction for them to take effect for that auction.
10. Do you accept International customers?
Absolutely. Much of the equipment we sell will travel outside the country. International customers are welcome to come and bid often.
11. Why won't my password work?
Passwords are case sensitive so it may be that you didn't enter it exactly as you did when you chose it. If you would like X-Line to email you your password or user id, please send an email to help@xlineassets.com and we will email you with your information.
12. Are there different options for payment?
Yes. X-Line Asset Management received payment via all certified funds including wire transfers, direct deposits, certified checks, company checks. X-Line does NOT accept credit cards as a form of payment.
13. What is X-Line Asset Management’s wire transfer information?
Invoices can be paid via wire transfer to the following account. Please contact X-Line Assets for more information
14. Do I have to supply my credit card information online?
Yes, X-Line Asset Management requires a valid credit card in order to process any successful bids. At X-Line we value your privacy an all information is kept secure and confidential. For additional information, please see our privacy statement. Without a valid credit card your bids will be canceled.
15. Are there any charges to open an account or place a bid?
There are no fees to open an account or place a bid. Your credit card will only be charged if you want to pay for an invoice via credit card or if you back out of bids.

General Terms and Conditions:
X-Line Asset Management (“X-Line”) hosts a website offering an Internet marketplace for online business-to-business auctions and sales for used industrial and surplus goods through its website www.xlineassets.com. Unless otherwise specified, X-Line Asset Management is neither the buyer nor the seller but acting as an agent assisting in the sale of these surplus goods. Each sale may have specific terms and conditions which would supersede these General Terms and Conditions.
1. All services offered by X-Line are governed by these terms and conditions. By registering with X-Line, you consent to be bound to the terms and conditions outlined here.
2. All assets will be sold to the highest bidder provided however that at times minimum reserving pricing may be set by the sellers. Additionally some assets may be sold “subject to seller confirmation” allowing the seller to accept or reject the highest bid. In all cases, X-Line may accept or reject any or all bids.
3. All sales are final. No refunds or returns are permitted.
4. All assets are sold “AS IS, WHERE IS” with all faults. Neither X-Line nor the sellers express any warranties, statement of condition, functionality or condition of any item. X-Line recommends that all buyers inspect assets whenever possible prior to bidding.
5. X-Line charges and collects at 15% Buyers Premium from each successful sale.
6. Full payment is due prior to the removal of any asset. Full payment must be received 48 hours from receipt of the invoice or X-Line, at its sole discretion, shall have the right to cancel the invoice and resell the asset(s).
7. The seller and X-Line have the right to remove assets either before or after bidding has been completed. If bidding has been completed and payments have been received, X-Line will immediately refund the money to the buyer.
8. For each sale, X-Line will announce the removal period for each asset. The seller and X-Line reserve the right to charge the buyer for storage should assets not be removed in the appropriate timeframe.
9. Buyers are aware that some assets being sold may contain “hazardous substances” as defined by state, local or federal laws. It is the sole responsibility of the buyer to inspect all assets prior to bidding.
10. Neither X-Line nor the seller(s) shall be liable in any way for damages of any kind sustained or claimed by any person in connection with the auction.
11. The Terms and Conditions stated here will be governed by the laws of the State of California. All bidders expressly consent to personal and exclusive jurisdiction in the courts of the State of California located in Santa Clara County.

How To Bid: (the detailed version)
1. Browse through our auction categories and products, and once you find an item you like, review the details by clicking on the image or the details button.
2. Once you find an item you want, click on the SUBMIT BID button. After you have clicked on the submit bid button, you will see the following fields:
• Bid Amount (the minimum bid is automatically inserted by our auction system)
• Bid Quantity
• User id (leave blank to create a new account)*
• Password (leave blank to create a new account)*
• After that, simply click on the SUBMIT BID button.
• *We have a quick and easy form new customers must fill out that will include the following: contact name and information, billing and shipping address' and payment information. You'll also be able to select a User ID and Password, that you can use for all future bids. When selecting your user id and password you may use either letter or number characters. The system will accept either as long as they have not been used by another registered bidder. Once you are issued a User ID and Password, please write them down and save them in a safe place, you will use these when you return to play again! If you ever forget your user id or password, send us an email at: help@xlineassets.com and we will look them up and send them to you.
3. You will shortly receive email notification confirming your bid.
4. To see your bid on the site, reload (or refresh) your screen. Your bid will appear on the screen and remain in our system until you are outbid. Though you will automatically receive an email notification if someone outbids you, we recommend you return often to make sure your bid is winning, particularly at the end of an auction.
5. If you are outbid, go back to the item's product page and click the SUBMIT BID button to increase your bid. Enter your User ID and Password, and new bid amount, and click SUBMIT BID. There's no need to enter any of your account information again if you use your User ID and password.
6. When the auction closes, you'll be notified by email if you have won with your winning bid price and quantity won. The Invoice sent with your order will include the final price you were charged for the item including the buyers premium and any applicable taxes.